Sep 24
Build User Trust & Transparency
Potential users often wonder how long the service will be supported, who is behind it, and how it remains sustainable when it only costs $1/month. Our goal is to humanize the product and be fully transparent about what we do and how we operate.
Key Actions:
Product Strategy & Mission: Clearly describe our mission, explain that the main revenue comes from B2B services, and that the $1/month analytics is a passion project to provide users with high-quality, simple analytics. This helps reassure users that we won’t shut down due to losses.
Show the Numbers: Display how many B2B partners and tracked events we have, and highlight that we are GDPR compliant.
Team Transparency: Show the faces of the team, maintain a public UserJot roadmap so users can see our plans and influence them.
Communication Channels: Provide open lines of communication — Discord, email support, UserJot feedback, and a live chat on the site.
Social Proof: Showcase real user testimonials and success stories.
Brand Identity: Create a logo and unique design that reflects our values and builds trust.
In Progress
would increase transparency if dashboard and website would be oss too, and then it can be an actual viable alternative to other tools like plausible and matomo probably will also bring in contributions